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A confrontation erupted at a Starbucks in Philadelphia, not over masks, but due to a mix-up with a coffee order. The unnamed customer recounted her experience to NBC10, explaining that after receiving the wrong drink, she requested a remake. “He was unprofessional and filled my cup halfway with caramel before slamming it down,” she stated. When she asked to speak with a manager, employees informed her that no one was available. It was at this moment that she claims a male employee struck her in the face with a wet rag.
“He smacked me with the wet rag and then swung at me,” she recounted. “I was taken aback for a second, but then I swung back.”
However, the employee, identified as Jake Thompson, offered a contrasting narrative. He denied hitting the customer, asserting, “I have a black eye and bruises. If anyone was injured, it was me.” He described the incident as him merely waving the rag in her direction, not intending to cause harm, and claimed she lunged at him in anger, prompting his reaction.
A representative from Starbucks addressed the incident, stating, “Starbucks is a place where everyone should feel welcome. We have separated the employee involved after our preliminary investigation and have reached out to the customer to apologize and rectify the situation. Such behavior is not what we expect from our partners or customers.” Although Thompson expressed regret over the encounter, he maintained he was only defending himself against an aggressive customer.
While Starbucks chose not to release video footage of the incident, they decided to terminate Thompson’s employment. The customer, meanwhile, plans to pursue legal action against him, stating, “What he did should not have happened. You just don’t do that.”
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In summary, a Philadelphia Starbucks employee was fired after allegedly hitting a customer with a wet rag during a dispute over a coffee order. The customer claims she was assaulted, while the employee argues he was merely defending himself. Starbucks has since terminated the employee and reached out to the customer with an apology.
Keyphrase: Starbucks employee fired for assault
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