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One particularly chaotic Wednesday, I attempted to order takeout online. Despite refreshing the page multiple times, my favorite local restaurant didn’t show up. I shrugged it off, attributing it to a technical glitch—common in 2021. So, I decided to call instead. I didn’t mind waiting because, hey, no cooking for me! To all those in food service, you’re my heroes.
When I called, the person on the line informed me that the restaurant was closed for the day due to a lack of staff. I wasn’t shocked. The ongoing narrative of The Great Resignation has been hard to ignore, and this year has repeatedly reminded us to shed what no longer serves us—even our jobs.
During the shutdown, restaurants were among the few businesses that stayed operational, and they worked tirelessly. Now, as customers return, many workers are choosing to leave. According to NPR, about 5% of restaurant employees have quit each month this year. That’s a significant number—but can you blame them?
Low Wages and High-Stress Conditions
While I’ve never worked in food service, I spent nearly a decade in retail, and I can empathize. Ever encountered someone who loses their cool over a coupon not working? Everyone should experience a service job at least once—preferably before they have their own spending power. Working in the service industry teaches invaluable lessons in empathy and patience. In today’s world, interacting face-to-face with customers during a pandemic is like a game of Russian roulette.
The stress of the job isn’t worth the meager pay—especially when tips are often unreliable. As a customer, I always tip generously, even for takeout. Since the pandemic started, I’ve only dined out once—on an outdoor patio. Why? I have no interest in being crammed into a space with strangers, especially in an area where only 45% of the population is vaccinated. Every cough in public sends me into a mild panic. It could be allergies, or it could be Covid—who knows?
Even worse, it’s not worth putting servers and hostesses at risk for a few bucks. A recent article noted that many are leaving the food service industry due to its exhausting culture: long hours, no benefits, and dealing with rude customers. Standing on your feet all day is draining, and during slow periods, shifts can vanish. But the primary reason for their departure likely stems from the disrespectful patrons they encounter daily.
If You Dine-In or Order Takeout, Be Kind
I get it; I’d rather not cook most nights either. I’ve found myself ordering takeout more often than I used to, and if you’re in the same boat, I completely understand. But if you’re placing an order, please treat the staff with kindness and respect.
They’re navigating a challenging environment, just like the rest of us. It’s been a long year and a half for everyone, particularly for those working directly with customers. So, if your coffee is hot instead of iced or your order is incorrect, calmly let the staff know. There’s no need to yell or be disrespectful to people simply trying to do their jobs. A little grace and patience go a long way. Please don’t give food service employees another reason to leave—there are already plenty.
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Summary
Restaurant workers are leaving their jobs at unprecedented rates, primarily due to low pay, high-stress conditions, and difficult customer interactions. As patrons, it’s essential to treat food service employees with kindness and respect, especially during these challenging times.
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