A former Comcast employee has come forward to reveal that the company’s “Internet Essentials” program, which is designed to support low-income families, offers inadequate internet speeds. Since the onset of the pandemic in March 2020, families have had to adapt to remote learning, and many are facing challenges due to poor internet connectivity. The situation is exacerbated by internet companies capitalizing on this increased reliance on WiFi, providing substandard packages to those who can least afford it.
Jordan Lee, the whistleblower, recently gained attention on social media after shedding light on the shortcomings of Comcast’s “Internet Essentials” plan. He tweeted, “I just left my job at Comcast. Families need to know that the Essentials program, which costs $9.95/month, only provides 25 Mbps and is often insufficient for children attending online classes.” The package is aimed at families who qualify for government assistance programs, yet many struggle with connectivity issues.
In an interview with a news outlet, Lee expressed his frustration with the number of families that reached out for help, only to be told that the only solution was to upgrade to a more expensive plan. “If the service worked as intended, we wouldn’t receive so many calls about connection problems,” he explained.
In Baltimore, a group of high school students, led by Lisa Martinez, is taking action. Lisa and her sisters often experience delays logging into their Zoom classes due to sharing the same slow WiFi connection. She shared, “Sometimes it takes me an hour to get into class. This has really disrupted my focus, especially since my classes are now limited to just two hours a week.“
Determined to effect change, Lisa and her peers formed a group called YOUNG (Youth Organizing for Universal Networked Growth) and wrote to Comcast, requesting improvements to the internet speed of the Essentials plan. However, after months of petitions and public demonstrations, Comcast maintained that the service was satisfactory.
On February 2, 2021, YOUNG announced that after persistent advocacy, Comcast would be upgrading the internet speeds for the Internet Essentials plan, raising it to 50 Mbps starting March 1, 2021, without increasing the monthly fee. While this is not the full enhancement they sought, the efforts of Lisa and advocates like Jordan have brought about a positive change.
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In summary, a former Comcast employee has highlighted the inadequacies of the company’s low-income internet service, leading to a grassroots movement by students to demand better connectivity. Their efforts have resulted in a speed increase, showcasing the power of advocacy.
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