As a professional cleaner, my income is based on the hours I work. Unlike many salaried employees who enjoy benefits like paid sick leave, vacations, and guaranteed paychecks, service workers like me only earn when we’re actively working. You might argue that this is how it should be, but let’s consider your own job security. During the pandemic, many of you have likely enjoyed the privilege of working from home while still receiving full pay, while service workers faced significant challenges.
Service workers consistently show up and strive to provide excellent service, and if you’re benefiting from that service, tipping is essential. While tips alone can’t fully support a person’s financial needs, they do help make up the difference between low hourly wages and the cost of living.
A Harris Poll revealed that 19% of Americans are tipping less than they did before the pandemic. This decline isn’t just about dining out less; it reflects a reduced amount given per meal. Additionally, a study by One Fair Wage found that 80% of restaurant workers have seen a decrease in tips, with 40% reporting increased harassment from customers. A lot of this stems from discomfort around mask-wearing and the reduced social interaction that comes with contactless delivery options, making it easier for some to justify not tipping.
In my experience, the holiday season saw a notable drop in tips. Many of my long-term clients, whom I typically rely on for tips, chose not to show their appreciation this year. Despite my ongoing commitment to quality work, my patience and flexibility were tested as I navigated the challenges of working during a pandemic, including adapting to clients who were home for virtual schooling.
Tips serve as a vital acknowledgment of my effort, especially when clients recognize that I’m spending more time on the job due to the added complexities of the situation. They can provide a buffer against the financial instability that comes with cancellations or unexpected sick days.
Let’s be honest: if you can afford luxuries that enhance your life, you should also be able to tip your service providers—whether it’s your barista, hairstylist, or cleaning professional. The notion that tipping is optional is misguided. What you may see as a convenience is a necessity for many service workers who are striving to make ends meet.
Respect and appreciation should be reciprocal. Clients who treat me as more than just hired help—who express their gratitude through tips and thoughtful gestures—make a significant difference in my work experience. One of my most valued clients even continued to pay me during missed visits due to COVID-19, demonstrating compassion and recognition during difficult times.
If you believe service professionals shouldn’t be tipped just for “doing their jobs,” consider how that perspective would apply to salary workers when it comes to bonuses. Everyone deserves recognition for their hard work, and tipping is one way to show appreciation for the services that ease your life.
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In summary, as service workers navigate the challenges of their roles, it’s important to remember that tipping is not just a courtesy but a crucial aspect of their livelihood. Generosity is essential, especially in tough times, and recognizing the hard work of those who serve us builds mutual respect and appreciation.
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