In a surprising turn of events at a Red Lobster in York, Pennsylvania, a woman became irate after facing a lengthy wait for her food on Mother’s Day. The restaurant was overwhelmed with orders, leading to wait times exceeding two hours at one point. A video capturing this chaotic scene has since gone viral on social media, showcasing a confrontation between the frustrated customer and the restaurant staff.
In the footage, the woman is seen trying to force her way back inside the restaurant, demanding a refund as she is escorted out by employees. Despite assurances from the staff that her refund would be processed, she continues to push against the door, prompting a store manager to intervene. Tensions escalate when the customer throws a punch at the manager.
Local authorities were called to the scene, and Lt. Sam Thompson from the Springettsbury Township Police reported that while the employees were still present, the woman had left but was later located nearby. “She was clearly upset because her order wasn’t ready and wanted her money back,” he stated. The restaurant had been operating under strict health guidelines, only allowing staff inside while customers received their orders outside to comply with social distancing measures.
Under the orders from Pennsylvania Governor Tom Wolf, restaurants were mandated to either close or offer only take-out and delivery services during the pandemic. Patrons and employees alike were required to wear masks when entering any open establishment.
The incident sparked a flurry of reactions on Twitter, with many users sharing their thoughts on the viral video. In a related event, a restaurant in Colorado faced repercussions for allowing dine-in customers, resulting in the indefinite suspension of its operating license.
In response to the uproar, Red Lobster issued a statement expressing regret over the situation. They acknowledged the challenges posed by the coronavirus pandemic in managing demand and assured customers that all unfulfilled orders would be refunded. “Violence is unacceptable in our restaurants. We expect our team to treat guests with respect, and we hope for the same in return,” the statement read, expressing relief that neither the manager nor the customer involved sustained serious injuries during the incident.
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In summary, a Mother’s Day incident at a Pennsylvania Red Lobster led to an altercation as a woman, frustrated by long wait times amid the pandemic, clashed with staff. The restaurant has since apologized and reassured customers of refunds for unfulfilled orders, emphasizing the importance of respectful interactions.
Keyphrase: Red Lobster Mother’s Day incident
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