In response to the ongoing challenges posed by the coronavirus pandemic, Starbucks is stepping up to support its employees with expanded catastrophe pay options. Service workers, particularly those in bustling locations like Starbucks, face heightened risks as they continue to serve customers while many others have the option to work remotely.
Following the announcement of paid sick leave for employees quarantined after a confirmed case in Seattle, Starbucks has implemented new measures to assist workers during this tumultuous time. Employees diagnosed with COVID-19 or those who have been in contact with an infected individual can now self-isolate at home for up to two weeks while receiving full pay. Should they remain ill beyond this period, they are eligible for an additional 26 weeks of paid leave.
For employees displaying symptoms but not yet diagnosed or known to have been in contact with a confirmed case, they can self-isolate for 24 hours. During this time, they can access catastrophe pay to cover scheduled shifts for up to three days before needing to tap into their own sick pay. If a doctor subsequently confirms a COVID-19 diagnosis, the more extensive leave policy kicks in.
Moreover, Starbucks is actively supporting its employees through its CUP fund, which provides financial assistance to those in need. In a generous move, the company is matching donations dollar for dollar, encouraging community support.
Rossann Johnson, Starbucks’ senior vice president, emphasized the company’s commitment to employee well-being in a heartfelt letter. She assured staff that their health and safety are prioritized, with access to catastrophe pay and additional benefits designed to support both physical and mental health.
On the customer front, CEO Mark Thompson mentioned that temporarily closing stores could be a necessary action if deemed essential for the safety of customers and employees. “If we find it prudent for our partners and customers, or if directed by authorities, we will close stores—though we expect any disruptions to be short-lived,” he noted in a recent statement.
In light of these developments, Starbucks has also decided to pause its initiative that offered discounts for customers bringing reusable cups, opting instead to serve drinks in disposable containers for the time being.
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In summary, Starbucks is taking significant steps to protect its employees during the pandemic by expanding their catastrophe pay policy and supporting community initiatives. With a focus on health and safety, the coffee giant is adapting to the evolving situation while ensuring employees can prioritize their well-being.
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