The incident was brought to public attention when a fellow diner, who witnessed the exchange, took to Facebook to express outrage. The customer had insisted that she would “refuse service from a ‘colored’ server.” Local resident Jake Thompson was appalled by the manager’s actions, stating, “That couple should have been denied service for even making such a request. It’s unacceptable that the Olive Garden manager would allow this, especially with a diverse team.”
The local chapter of the NAACP caught wind of the situation and collaborated with Olive Garden for an investigation. On March 2, Olive Garden spokesperson Sarah Mitchell confirmed that the company maintains a “zero tolerance policy for discrimination.” Following the investigation, the decision was made to terminate the manager involved. However, the harm had already been done.
Hostess Luna Torres shared her experience, recalling how the woman made hurtful comments about her race, even suggesting that she would be better suited for a strip club. Torres recounted how the customer loudly demanded a non-black server, which left her in tears during the incident. Thompson noted in his original Facebook post that he saw Torres distressed and felt compelled to speak out to ensure she did not have to work in such a hostile environment.
“It’s 2020, not 1920—these attitudes should be a thing of the past. It’s disheartening that it took social media for action to be taken,” Torres told ABC affiliate KXYZ. As for the server who was directly involved in the incident, she is not yet ready to share her story publicly.
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In summary, a manager at an Olive Garden was fired for acquiescing to a racist customer’s demand for a white server, igniting outrage in the community. The incident highlights ongoing issues of racism and discrimination in public spaces, and the necessity for organizations to uphold their values against such behavior.
Keyphrase: Olive Garden manager fired for discrimination
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